Fello Holiday Closure December 27-31

 

  • What do the rental start and end dates mean?

Your rental start date is the day you will be receiving your hardware. We ship with UPS, so your order will be delivered before the end of the day on the date you selected. If you want your equipment a day or two before your event, make sure you select that date, and not the date your event begins. Your rental end date is the day you need to make sure your equipment is returned to UPS.

  • How soon can I receive my equipment?

As long as your order is placed before 1:00 PM EST, we can generally deliver your equipment the next day. However, expedited shipping options can be quite expensive, so we recommend placing your order at least 1 week before you want your hardware delivered.

  • How long will it take to set up my hardware?

Depending on the number of iPads you are renting, you might want to receive your hardware anywhere from 1-3 days before your event. All of your hardware will be charged and ready to use when you receive it, so all you have to do is take it out of the box and plug it in.

  • Is return shipping included in my shipping cost?

Yes! We will include prepaid return labels in the boxes, and all you have to do is re-pack the hardware and make sure the hardware is with UPS by the end of the day on your rental end date. If you happen to lose your labels, don't worry! Just contact our Fello Success Team, and they can send you replacement labels


Need help with a larger rental or have questions?
Contact a hardware rental specialist at Fello here or by calling 888-528-6288.