Fello Holiday Closure December 27-31
Media Installation
Fello Theft & Damage Insurance Service Agreement (“SA")
- COVERAGE FOR DAMAGE
- Subject to the terms and conditions of this Service Agreement (SA), all rental Equipment will be examined for damage upon return, and if/when FCI deems the Equipment as damaged, FCI will repair the Covered Equipment. “Covered Equipment” is limited to iPads that are provided to Renter by FCI for a fee.
- The following parts are eligible for repair by this SA for all Covered Equipment: Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antenna. If the Covered Equipment is deemed beyond repair by FCI it will be considered a loss and will be subject to the full replacement costs of the lost Covered Equipment.
- COVERAGE FOR THEFT
- If the Equipment is stolen, the Equipment may be covered under this SA, depending on which insurance plan the Renter selects before the Rental Period begins. Once the Rental Period begins, Renter cannot upgrade or downgrade to a different plan.
- When a claim is made for stolen Equipment a Police Report and a Signed and Notarized Loss Affidavit may be required as well as any other relevant information surrounding the theft of the Equipment. FCI may also require proof of theft before considering the claim for coverage. (Proof of theft will include but is not limited to, video or still images that capture the theft incident, evidence of break in, etc.) The full replacement cost for all units will be charged and held until any claim is completed. The claim may take up to 10 (ten) business days to process after receipt of all required documentation, and will be evaluated by FCI based on the “Exclusions of Coverage” in Section 7 below.
- In the event Renter meets the criteria in Section 1 and wishes to make a claim, the Renter must:
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
- ELIGIBILITY
- The only Equipment provided to Renter by FCI that are eligible to be covered under this SA are iPads.
- DEDUCTIBLES
- Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
Model Damage Deductible Theft Deductible iPad Mini 2 $75.00 $85.00 iPad Mini 2 4G $75.00 $90.00 iPad Mini 4 $75.00 $125.00 iPad Mini 4 4G $75.00 $150.00 iPad Air $75.00 $100.00 iPad Air 4G $75.00 $120.00 iPad Air 2 $75.00 $125.00 iPad Air 2 4G $75.00 $150.00 iPad Pro 9.7 inch $200.00 $225.00 iPad Pro 9.7 inch 4G $200.00 $250.00 iPad Pro 12.9 inch $300.00 $325.00 iPad Pro 12.9 inch 4G $300.00 $350.00 Square Stand Not Applicable $35.00 All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
- Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
- REPLACEMENT PRODUCTS
- In the event Renter’s Covered Equipment has to be replaced and the identical Equipment is no longer available or not available at that time, FCI will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, FCI will replace the substituted Equipment with the original Equipment. In all cases, FCI will determine Equipment comparability including functionality at FCI’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non- original manufacturer parts may be used in refurbished Equipment.
- PREVENTATIVE MAINTENANCE
- FCI has no obligation under this SA to perform preventative maintenance on the Covered Equipment.
- EXCLUSIONS OF COVERAGE
- This SA does not cover Renter for the following:
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.
- This SA does not cover Renter for the following:
- TERMINATION & REFUNDS
- Renter may terminate this SA and receive a refund only if Renter notifies FCI at least 10 days before the onset of Renter’s Rental Period and only if a termination notice is sent to FCI via email to: [email protected].
- FCI may terminate this SA immediately for any reason by notifying Renter in writing at the address or email address provided during order confirmation. If the SA is terminated by FCI prior to the beginning of the Rental Period, Renter will receive a refund of the full insurance costs. In the event FCI decides to terminate the SA once the Rental Period has commenced, FCI will issue a refund based on the purchase price (of the insurance) allocable to the remainder of the rental term, prorated on a daily basis, less the value of any replacement product or repair services received.
- LIMITATION OF LIABILITY
- Neither FCI or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
- MAXIMUM CLAIM AMOUNT
- In no event can a claim for Covered Equipment exceed an amount more than two times of the total Equipment Rental Fees paid by Renter to FCI.
- ADMINISTRATOR
- The administrator of this SA is Fello Inc., 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement between Renter and FCI.
Hardware Insurance
Need help with a larger rental or have questions?
Contact a hardware rental specialist at Fello here or by calling 888-528-6288.
Fello-MarchingOrder Hardware Rentals - Privacy Policy
Flying Connected, Inc., d/b/a FELLO
Website Privacy Policy
Last Updated: November 26th 2018
Flying Connected, Inc. d/b/a FELLO ("FELLO") is committed to safeguarding information provided by users of its web site [https://www.fello.com]. People have different privacy concerns. This Privacy Policy is not a contract, nor does it create any legal rights. Providing information to FELLO is voluntary. This Privacy Policy is designed to make it clear about what information we collect, so that you can make meaningful choices about how it is provided. Your use of the site constitutes after the effective date of your acceptance of this Privacy Policy.
Why We Need Your Information
FELLO rents tablets and other mobile devices to individual and corporate clients. Therefore, we need some personal information in order to help you register on our web site, contact you about your account, ask you for feedback, send you newsletters and updates about our services, and respond to your requests for information. We will not send your personal information to anyone.
The Information We Collect
In order to help users get the most out of our services, we collect user-submitted personally identifiable information when you use the site. Such information may include your name, password, postal code, email address, and phone number for communication purposes. Information may be submitted to the FELLO website or via phone or email.
As detailed in the "Data Transmission and Storage" section below, we use Secure Socket Layer (SSL) encryption on any page of the site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.
We also gather non-personally identifiable information when you use the site. Such data is compiled in aggregate and includes things like the referring URL and the type of browser you may be using to access the site. This data is used to better understand and enhance the user experience on the site.
Your Choice to Opt-Out
FELLO may send you email communications periodically detailing new features or promotions on the site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.
Data Transmission and Storage
FELLO is committed to keeping your information private and secure. Once information has been collected, we encrypt sensitive data in our database for added security. FELLO also uses firewalls and hardware monitoring across our system to protect against unauthorized access.
Information Sharing
FELLO does not disclose or sell your personally identifiable information without your consent. However, we reserve the right to release non-personally identifiable information collected in aggregate.
Cookies
Cookies are files that your web browser stores on your computer when you visit a web site. We use cookies to track how often you visit our site and what pages you view. Sometimes we use third party cookies from other companies to help us improve the quality of our web services or to serve ads when you visit our website. Third party advertisers may use information about your visits (not your name, address, email address or telephone number) to this site and other sites to provide advertisements that may be of interest to you.
Minors
FELLO does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to us. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed.
Legal Requests and Business Transfers
FELLO may disclose personal information when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of FELLO’s business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.
Password Security
Please remember to help keep the site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact FELLO for additional assistance.
Linking to Third-Party Websites
FELLO may provide links to websites that are owned or operated by other companies ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked third-party website before providing any information on that website.
Privacy Policy Changes
FELLO reserves the right to change this Privacy Policy due to modifications to the site’s features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active user of the site.
Contact Information
Questions regarding this Privacy Policy should be directed to the mailing address below.
Flying Connected, Inc. d/b/a FELLO
10 Park Place
Building 6-B, Suite 402
Butler, NJ 07405
(888) 528-6288
